Marketplace Principles
SoftDrop works best when buyers and sellers are specific, honest, respectful, and careful with digital work. These guidelines apply to listings, messages, reviews, profiles, delivery notes, disputes, and support interactions.
Respectful Behaviour
- Do not harass, threaten, abuse, intimidate, shame, or target users or SoftDrop staff.
- Do not use hate speech, sexually explicit harassment, personal attacks, or discriminatory language.
- Disagreements about delivery, quality, or scope should be handled through evidence and platform dispute tools.
No Spam, Scams, or Circumvention
- Do not send spam, mass pitches, deceptive offers, phishing links, malware, or fake invoices.
- Do not ask users to complete payment outside SoftDrop for an order started on SoftDrop.
- Do not manipulate rankings, reviews, referrals, accounts, availability, pricing, or buyer urgency.
Sensitive Information
Only share credentials, files, personal information, or business information when necessary for the order. Use platform-approved workflows where available, and rotate credentials after a seller no longer needs access.
Enforcement
SoftDrop may warn users, remove content, restrict messages, cancel orders, suspend accounts, block payouts, preserve evidence, or report unlawful conduct depending on severity, repeat behaviour, legal duties, and marketplace risk.